Parent cancellations
- Free cancellation up to 7 days before the trip.
- 50% refund between 3–7 days before the trip.
- No refund within 3 days of the trip.
School cancellations
Schools can cancel a confirmed group up to 5 days before the trip without penalty. Within 5 days, an operational fee may apply.
Medical exceptions
For documented medical emergencies, we offer a 100% credit toward a future trip regardless of the cancellation window.